At JigglyPiggly, we want to make sure every product brings a smile to our customers. However, if you’re not fully satisfied or encounter an issue with your order, you may request a return within 14 business days from the delivery date.
To initiate a return, please contact our customer service team at [email protected]. We’ll assist you throughout the process to ensure your request is resolved.
Important Notes:
- Cancellations After Shipping: If you cancel after the order has shipped, the shipping costs incurred will be deducted from your refund.
- Our Mistake: If your item is incorrect, damaged, or defective, we will provide a full refund, including return shipping costs.
- Customer Preference: If you’re returning an item for personal reasons (e.g., dislike or ordering error), the return shipping costs will be covered by the customer.
- Promotional Discounts: Refunds will be adjusted by deducting any promotional discounts or free shipping value from the refund amount.
Refund Process:
- Contact Us: Email [email protected] to request a return. Please provide details about the item(s) and the reason for the return, along with any relevant pictures or videos of defective items.
- Approval: If your return is approved, you’ll receive a Return Authorization Number and instructions. Returns without this number won’t be accepted.
- Shipping the Return: Please return the item(s) in their original condition with all packaging and accessories within 7 business days of receiving approval.
- Refund Issuance: Once we receive the returned item(s), we will process your refund to the original payment method within 5 business days.
Non-Returnable Items:
- Damaged items resulting from misuse, modifications, or natural disasters.
- Worn, washed, or incomplete items (including missing labels or stickers).
- Free gifts, customized products, and items bought on sale.
If you have any further questions, don’t hesitate to contact us at [email protected].